It may already have happened to you: you placed an order online, choose the 'Click and collect' service but were unable to retrieve your purchases and claimed for a refund instead. But, as Doug Gardner, River Island CIO explained to the Retail Gazette: “We have a number of click and collect orders that customers have paid for and are subsequently unable to collect from store. The rigours of modern life mean that it is not always convenient for them to make the time to go and receive their goods, and, in order to avoid simply refunding the customer, we found the solution offered by Shutl highly effective in terms of customer convenience and saving sales.”
That's why River Island is now offering another option: the 'Click and don't collect' service. The retailer has partnered with delivery company and “fulfilment specialist” Shutl. If you find yourself unable to collect the items you ordered on River Island's online store, this service allows you to get your purchases delivered within 90 minutes, or whenever it's more convenient for you. 'Click and don't collect' cost £4.95 per delivery and is available nationwide.
Photo: Dorsetdude via Wikicommons
News in the same category
Habitat just re-opened the doors of its flagship on Tottenham Court Road in London, partially renovated.
The first supermarket to adopt the Living Wage, Lidl also plans to open 300 small to medium-sized locations in the heart of London.
When the largest food chain in the UK takes such a bold stance, it’s usually a sign the times are indeed changing.
The UK has seen the demise of a number of high profile high street names in recent years- the likes of Woolworths and BHS come to mind – but in the autumn of 2019, perhaps the most emotional to date is the collapse of Thomas Cook.
