Timpson’s modern primary activity is shoe repairs, and the chain of stores was founded in 1865. Although they began trading as a shoe retailer and a shoe manufacturer, by 1903 they had branched out into shoe repairs – this formed the groundwork for their current collection of outlets. Alongside their regular branches in shopping centres, they have also identified a niche by opening up as a concession in major supermarkets, and customers can leave their items to be repaired while they shop.
In order to remain profitable, Timpson branches have expanded their range of services to include key cutting, leather care and jewellery repair. Under the ownership of John Timpson and his family, the stores have operated under his policy of treating staff well to maximise their productivity. This has led to a high level of employee satisfaction, which in turn has created a better customer experience.
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