Waterstones is a leading book retailer store in UK. The company was established in 1982 by Tim Waterstones. After its establishment, the company was highly successful and rapidly expanded. It was sold to W.H Smith in 1993 and then bought back by Waterstones bought back in 1998. The fortunes of the company dwindled in the following years. This led to its sale in May 2011. Alexander Mamut, a Russian Billionaire bought the company and then embarked on reviving its fortunes. The company also owns other UK booksellers; Irish store Hodges Figgis and London Hatchards.
In May 2012, the company began a refurbishment plan. This plan led to the reorganization of shop sections and introduction of Wi-Fi into shops. This reorganization also led to the improvement in service delivery. This plan has also led to the awarding of the bookseller store with several awards.