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I have just got home with my shopping to find I have been over charged, there are items on the receipt that I did not purchase in the quantity itemised on the receipt,...
Soon after I began to bag my groceries I lightly knocked two bottles of Pilsner Urquell together, the collision was nothing out of the ordinary, indeed I have never known a one pint beer bottle to break so easily (if you look back at our household purchases in your shop you will see that I am no stranger to bottles of beer!). The entire contents of the bottle were spilled into our best hessian shopping bag (no problem, it will wash) which readily leaked onto the end of the checkout where one packs one's purchased goods. The cashier was very helpful, he and a colleague gave me one plastic bag to contain the now beautifully odorous but sodden bag and another one for my shopping. Furthermore the cashier's colleague kindly sought out a replacement bottle. I finished packing and paid before we parted on amicable terms. Both young men conducted themselves very well and I was particularly pleased to have received such helpful and polite service, which they could, had they been unreasonable, have said was caused by me.
When I got home my wife looked at the receipt and said "Why did you buy so much chestnut puree?" "Whadda ya mean, I only bought the two the recipe requires" I replied. (I am to cook the vegetarian party dish for my father's 90th birthday on Saturday - check the excellent 'Chestnut, spinach & blue cheese en croûte' on the BBC webpage http://www.bbcgoodfood.com/recipes/collection/vegetarian-dinner-party ).
"Well, you've paid for five" she continued. On closer inspection I can now see that I was charged for a number of items that I did not have. I think this can be attributed to the chaos of the beer flood but nonetheless it equates to being overcharged by almost 10%.
I was charged for 5 packs of chestnut puree but I bought just 2, 2 packs of Taylors Rich Italian ground coffee when I bought only 1, 5 cartons of JS red grape juice rather than the 4 I had, 2 rather than 1 of JS all butter puff pastry. All in all I was overcharged by £9.50, how are you going to resolve this issue?
Yours Faithfully,
Adrian Fielding