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Wednesday 24th July 2019 - 02:29
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Shops > Greater London > SM1 - Sutton > Debenhams

Debenhams in Sutton

Address & Contacts

St. Nicholas Centre,

SM1 Sutton

Opening Times

Monday 09.30 - 18.00
Tuesday 09.30 - 18.00
Wednesday 09.30 - 18.00
Thursday 09.30 - 20.00
Friday 09.30 - 18.00
Saturday 09.00 - 18.00
Sunday 10.00 - 17.00

Please note, is a participative site where each person can indicate opening hours. Should you find any errors, please let us know.

Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Chain stores

154 shops Debenhams in United Kingdom.
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Debenhams stores on our website.


Comment by le 29/12/2014 (3)

Why can't you put the telephone numbers of each individual store online? I find it so frustrating to be ringing some generic number, waiting in a queue, to be then in another queue waiting for the right store? In the end, your customer services GAVE me the right number and I rang it myself anyway! So it's not like us is some big secret you have to keep...just let us, the customers, have the numbers! We have an obsession in this country with these multiple choice automated telephone answering services. They are NOT helpful!

Comment by le 19/12/2017 (1)

Trying to get hold of anyone is a nightmare! TWR customer relations are non existent and no one ever answers a phone! 2 days later ..i'm still having no joy!

Comment by le 18/12/2013 (3)

This is not an opinion, but a question if I have forgotten a bag at the counter on the men's floor (ground) today afternoon 17/12/2013. The bag contains 2 grey/silver coloured ties worth £20 each and a stripy jumper with some wool/mohair, I think (30% off?). All was paid for and the credit card ends with 7016. I hope to hear from you soon! If you have got it, could you please keep in the store for 1-2 weeks. Please let me know if there is a problem. Also great if you could let me know if it is not there. Thank you so much!

Comment by le 19/04/2015 (5)

It's a brilliant shop, and click and collect is marvellous, but I do feel, if it had concessions like Nars and Mac in store it would attract a lot more interest, and buzz. You of course would need more visible security as these brands attract the youngsters. Also if Chanel were brought back. Although I am in the older section, it is the youngsters you need to attract nowadays, the YouTube brigade are the future.

Comment by le 11/05/2015 (3)

I ordered travel money from your store and was told that I would be called when it arrived. After 2 days I had not heard so rang what I thought was the store. I had no idea that I was ringing a call centre and would be charged a premium rate. I am absolutely disgusted that not only was I not rung to say the money had arrived but I also had to pay for what I thought was the store number. People should be informed on your site that the number given out is a premium rate number. I will not be using your travel money service again.

Comment by le 03/05/2017 (2)

I rate this store 2 stars which in my opinion they are lucky to get, I tried to call the store to order currency to no avail, the main debenhams call centre gave me the stores direct number, no joy there, just no answer so I had no option but to go in and buy it myself so after travelling for half hour when I got to the store there was a sign in the travel money 'cubicle' to say it was closed for the time being!!!! So I had to go to a pay desk and they sent a message over the tannoy for the person to come, after chasing once again she finally turned up, with what I would say, a bad attitude, not at all bothered about me trying to call them or the fact that I had, had to get her called to the desk! So all in all I would not bother to use them anymore. Also when I went to purchase something in the store afterwards there was only one person at the till, the service has really gone downhill at debenhams, the staff just to not have any customer service at all, very sad.

Comment by le 01/07/2015 (3)

Answer your phone!!!

Comment by le 02/07/2016 (1)

a.gray90 a.graywhy do you have to go through an expensive call centre to get the phone number of the sutton store.also i have phoned the number 2 and have held on to the line until the recorded voice says no reply. I note that other people have made the same comment in 2013 and 2014 and still nothing has been done about it. this is a sure was to send customers to other stores . i await your urgent reply to this queiry Amy.E. Gray.

Comment by le 11/11/2015 (3)

This store never answers the phone even to their own call centre personnel. Very poor customer service when you cannot check available stock without having to visit the store.

Comment by le 13/06/2018 (1)

I visited Debenhams in Sutton last summer and brought a beautiful top from their Solo range. I always kept it for best as it was one of my favourite tops. I’m guessing I’d only worn it 4 or 5 times however when I got it out to wear last weekend to go to a party I noticed it had ripped half way up the side seam and had also frayed quite severely, so much so that it was very difficult to repair. I also noticed how thin the under layer was, and that layer also looks as if it is about to tear too. I was extremely disappointed especially as I had looked after it and only wore it a few times for best. Even though I have probably had it about a year I do not expect any clothing to rip in such a way that it cannot be worn again after only a few times of wearing it, and I’m very certain that anyone else would feel the same.
GPS position
  • Latitude : 51.365475
  • Longitude : -0.19538

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