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Shops > Berkshire > RG1 - Reading > Herbal Inn

Herbal Inn in Reading

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Herbal Inn
94 Broad Street, Reading,
RG1 Reading
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Comment by le 23/12/2013 (5)

Sometimes, only the people who complain will post their comments on website. I have been seeing the doctor in Herbal Inn Reading for years and have had no problem. The assistant is always honest and direct and she never tries just to sell. The doctor has been a real gentleman and proved that his treatments work very well with me. I highly recommend Herbal Inn in Reading. The alternative medical treatment has made my life much better.

Comment by le 11/05/2013 (3)

I wish to make the following remark. I am a customer at Herbal inn in Reading and I am overalll happy with the treatment. However, I must say that one of the assistants is quite abrupt and slightly aggressive in her manners. There is no flexibility as far as payment for treatment and packages are concerned. After all if the well being and the health is concerned I believe there should be some common sense and flexibility used. Of note is that the hygiene at the facility is questionable. The place looks untidy from the outside, i.e. the windows and the door at the entrance are not clean enough. The acupuncture procedures are not clearly explained and again the antiseptics are not adhered to. I have two bruises as a result of the acupuncture and I have not received any form of explanation or apology offered. So far I have felt pressurred to pay large amounts of money with minimal exlanation given. The language barrier is significant and the attitude of the assistant is very annoying. I hope that these remarks can be addressed if the business is taken seriously by its owners. Regards Dr M. Tsvetanova

Comment by le 10/06/2013 (2)

I am happy with the treatment so far, however there are several issues: It is worth paying more attention to the outlook of the shop. It is the only one on the main street in Reading which has dirty windows and cheap sign on the door saying "pull". The assistants at reception are trying to be polite but pressurize, in a patronising and almost aggressive way customers to pay in advance for so called "offers of the day" for treatment as well as herbs. I find this insulting to people's intelligence! I also think they they could afford to offer a glass of cold water to their customers after a long therapy session in a very hot lacking oxygen room. Instead I was advised by the assistant to go and buy myself some mineral water or juice after I reported feeling sick following an hour treatment session.

Comment by le 29/10/2013 (1)

I was extremely disappointed with Herbal Inn, Reading . I went in for Fertility Treatment, I had bruises after my treatment, after one treatment there was a needle left in my arm, I was misinformed about how many pills to take, there was no toilet to use. The lady who performed the acupuncture, seemed ok. However, the new manager/ receptionist, drives a hard sale and if you don't buy she increasingly becomes aggressive. I felt vulnerable as she ploughed into me that if I didn't buy the next months treatment I will not get pregnant. As the next months treatment was £120 more than the previous month, I said, I need to discuss payment with my husband, she then said if I didn't buy the treatment then it would be more money, I had problems with my credit card, and she couldn't make the transaction I was relieved, ( I kind of new it was a mistake, I was being brain washed) , then she said ill see if I can get £100 off your card she did it, as I said No please don't. She said don't worry its voided, anyway it wasn't . I just had an extremely unpleasant call, where I complained and wanted something done, she acted like she could not remember me, i said look at the diary for oct 1h, she did not want to co-operate; I told her I felt she took advantage of peoples vulnerabilities, the phone call ended with her yelling down the phone.... I'm going to an independent more authentic much cheaper and more professional practitioner now, and hoping to get my money back from herbal inn?
GPS position
  • Latitude : 51.455574
  • Longitude : -0.9741552

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