Debenhams Plymouth (Royal Parade, )

a serious enquiry about Furniture over a £1000 worth, they just lost my business.

with shopping and clothes on hangers. The (very tall) young lady was organising stock on a rail. She had nothing in her hands. She looked at me, looked away, tidied up some plastic labels on the rail and then explained to her colleague, who had just returned to the section, what she had just done. Only then did she deign to come and take my unwanted garments. When I pointed out her laxness, she was most taken aback!
I then walked over to the till. I stood at the till whilst the manager and an assistant, busy with stock on the rails, both looked at me. Then there was a short wait whilst one of them decided they'd better serve me...The manager. Now, you'd expect to get friendly, welcoming service from a senior member of staff. Not so. Her attitude was, as I had previously experienced, negative and disinterested. You can't fault her on knowing the answers to my queries. However, her tone and her mannerisms are negative and unwelcoming and this is reflected I believe in the attitude of her staff and the atmosphere in her dept.
I was the only customer in evidence in that part of the dept. at that time, both in the changing room and at the till. There was no excuse for the lack of interest in,and care about, a customer. I see that there is a vacancy for Head of Sales, so perhaps this is part of his/her challenge. Why not send your staff to Accessorize or Athena and they will find out how to make customers,(their bread and butter!), welcome and wanting to come back. How much more enjoyable for staff if they enjoy a pleasant relationship with their customers,and their colleagues.

Really expected much better service from a large department store. Asked to speak to a Manager on my latest call back was told he was apparantly away from his desk that was 5hrs ago!!