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Shops > Tyne and Wear > NE1 - Newcastle Upon Tyne > Debenhams

Debenhams in Newcastle Upon Tyne

Address & Contacts

26 Saint Andrews Way,

NE1 Newcastle Upon Tyne

Opening Times

Monday 09.00 - 20.00
Tuesday 09.00 - 20.00
Wednesday 09.00 - 20.00
Thursday 09.00 - 20.00
Friday 09.00 - 20.00
Saturday 09.00 - 19.00
Sunday 10.00 - 17.00

Please note, is a participative site where each person can indicate opening hours. Should you find any errors, please let us know.

Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Chain stores

154 shops Debenhams in United Kingdom.
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Debenhams stores on our website.


Comment by le 20/10/2017 (1)

May I just concur with previous comments ,I shop with Debenhams on line ,but when I tried unsuccessfully for nearly an hour to reach the department store by phone I would say the service is diabolical and can not be called customer service.

Comment by le 08/09/2017 (1)

dont bother ringing this store you wont get through the multiple choices

Comment by le 01/08/2015 (1)

The Newcastle branch MUST be the worse shop to contact. I have attempted to speak to customer services for the past 2HOURS. This call is very important to me. I shall try to resolve this query however I shall never use any Debenhams store again no matter what!!! Disgraceful.

Comment by le 28/07/2016 (3)

I wish to complain about a Personal Shopper experience I had in your Newcastle upon Tyne branch on Monday 25th July 2016 at 12.45 I advised that as the mother of the bride I was attending the wedding of my daughter at an early evening wedding on a Greek Island, I wanted a long, summery dress, light and flowery as it will be very hot. I also provided my age and size. When I arrived, I was greeted by Susan who stated that she had been busy and asked what exactly I wanted. What is the point of providing all the information asked for? I fully expected her to have already chosen selected outfits and accessories for me to try on; whereas she did not appear to have any idea of what I was looking for. This did not instil confidence; if she had read my requirements,she would of known what I wanted, I did not hold out much hope of the forth coming outfits. And how right I was! I fail to see how knee length, layered bridesmaid style dresses suited my requirements, or a 2 piece knee length suit. There was 1 maxi dress offered which was heavily embellished and totally unsuitable and a further dress, I could only liken to something Julia Robert’s wore in Pretty Woman. I am a 58 year old, size 16!! On voicing my disappointment in her choice of clothes, I was told that the sales were on and the season for summer dresses had ended. This being the case, if she had actually read my email of requirements, she could have contacted me prior to the appointment and saved me the bother of coming! I made this appointment on a friend’s recommendation; I took a half day from work and was really looking forward to using your Personal Shopper. I was very disappointed, Debenhams is a prestigious department store that, in my opinion failed to meet its usual high standards on this occasion. I feel compelled to tell you in the hope that you take remedial action and improve your Personal Shopping experience so that future customers are not disappointed. Not to mention annoyed at the waste of my time. I look forward to your response Diane Hunter

Comment by le 16/11/2018 (1)

Customer service total waste of time
GPS position
  • Latitude : 54.9738151
  • Longitude : -1.6160567

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