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Sunday 21st October 2018 - 02:38
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Shops > Moray > IV30 - Elgin > EE

EE in Elgin

Address & Contacts

08450971485
EE
Unit 2 St Giles Shopping Centre
IV30 Elgin

Opening Times

Monday 09.00 - 17.30
Tuesday 09.00 - 17.30
Wednesday 09.00 - 17.30
Thursday 09.00 - 17.30
Friday 09.00 - 17.30
Saturday 09.00 - 17.30
Sunday 12.00 - 16.00

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Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Chain stores

521 shops EE in United Kingdom.
Website : ee.co.uk

EE (Everything Everywhere) is the name of a joint venture between two different mobile networks in the United Kingdom - Orange and T-Mobile. When the merger occurred in 2010, both of these existing networks had an extensive collection of retail outlets in the UK, and a large-scale rebranding exercise created the EE retail chain. From the perspective of the network,… read more about EE

Comments

Comment by le 20/08/2017 (1)

I bought my telephone 3 weeks ago and my old number has still not been transferred to my new mobile. I've gone in person to the store and they assured me all would be sorted out within three working days. I have telephoned and left a message as requested but no-one has returned my call. The chap who sold the phone eas fine but very poor after-sales service.

Comment by le 11/05/2015 (3)

From Desmond Cormack Mobile Phone No:::07580267984 Thank you for receiving my complaint during my recent visit... I noted that approx £34- had :disappeared: from my credit, including £20- during a two day period, with approx £1 to £2- of this being attributed to my use. I have been given the explanation the my Smart network Switch may have been accidentally left on for a very short period, and that unwanted data/stuff had been downloaded without my request and/or my permission, which I fail to understand... I look forward to receiving a Refund of £20-credit to my account today...Thank you very much

Comment by le 01/07/2017 (3)

I have only just signed up for a one year contract with you. I need some info but cant access you by phone and cant find where I can find info on my account. I will have to travel 12 miles back in to Elgin to speak to someone. Not Happy with your service already. Can I back out of the contract?

Comment by le 31/05/2017 (3)

Disgusting customer relations. Left phone for warranty repair last week, repair centre cannot locate, then tell me I should take it up with the shop. Try to phone shop and get no answer after three attempts. Perhaps more direct action will provide response ?

Comment by le 14/02/2017 (2)

Have tried unsuccessfully for several days to get through to someone to help me set up the phone I bought last Saturday, as I live outside Elgin. I rang the number given on several occasions and the voicemail gave an email address which was supposed to be quicker and said I'd get a response the same day - this has not happened to date. Require staff to clear the mailbox and deal with customer queries. Good on the day but poor after service.

Comment by le 28/05/2016 (3)

Hello I have a DORO 612 mobile from yourselves. Un fortunately the attachment to the cradle is broken and therefore unable to charge phone. Can I purchase a replacement attachment without or with cable from yourselves. Pretty please margaret.christie5@btinternet.com

Comment by le 28/12/2015 (1)

Hi, I came in EE shop in Elgin last week to unlock my iPhone 4s. I have finished the contract with EE and I wanted to unlock the phone. I have waited 1 hour to get the appointment. A lady from the store told me the unlocking server was not working and the job will be process when the server is back in service. She told me that the progress will be updated via email and unlocking pin code will be send to me. I did not receive anything yet. I think I was completely ignored by the local EE shop. I have already taken rental sim card and still awaiting for phone to unlock in order use the sim card. Laxmi 07791043165

Comment by le 28/12/2015 (1)

Hi Laxmi, This janine From the EE store. The unlock form has been Submitted on the day your were in to Request the Unlock Service, it will take up to 10-14 working days to Recieve the unlock code which will be sent to your Email Address. If i can be of any further Assitance please do not Hesitate to Contact me Kind Regards Janine Assitant Manager Elgin store Hi, Thanks for your email. I have confirmed this afternoon that the form was not submitted until today. I did not ask the staff's name but I physically spoke to her this afternoon at 3:05 PM and I was informed that the form supposed to be actioned but it was forgotten. She submitted the unlocking form today and told me it will take more than 10 days. She also told me that it will cost roughly £8.50. I will pop in the shop tomorrow again with reference to your email and I will ask for some clarification why I was given incorrect information. I do believe that the local shop has not ignoring the local customer. Laxmi

Comment by le 28/12/2015 (1)

Hi Laxmi, This janine From the EE store. The unlock form has been Submitted on the day your were in to Request the Unlock Service, it will take up to 10-14 working days to Recieve the unlock code which will be sent to your Email Address. If i can be of any further Assitance please do not Hesitate to Contact me Kind Regards Janine Assitant Manager Elgin store Hi, Thanks for your email. I have confirmed this afternoon that the form was not submitted until today. I did not ask the staff's name but I physically spoke to her this afternoon at 3:05 PM and I was informed that the form supposed to be actioned but it was forgotten. She submitted the unlocking form today and told me it will take more than 10 days. She also told me that it will cost roughly £8.50. I will pop in the shop tomorrow again with reference to your email and I will ask for some clarification why I was given incorrect information. I do believe that the local shop has not ignoring the local customer. Laxmi

Comment by le 08/12/2015 (1)

took my phone in as it wasn't ringing, they've lost all my phone numbers when they said they had backed it to the sim card.
GPS position
  • Latitude : 57.649454
  • Longitude : -3.318485

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