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Having received the telephone call to pick up my tickets, I checked the website for opening times and upon determining the shop was open until 17:30 on Fridays I took leave from work and arrived at the store just after 17:00. Sharron advised me through the closed door the shop was closed. I advised her the website said the shop was open until 17:30 and Sharron said she would change the website. I advised I have lost wages coming to collect my tickets but Sharron would not open the door. I said this was not acceptable and Sharron shrugged. She did say sorry.
I will have to return again to collect my tickets and can only hope this takes considerably less time.
I will not be using Thomas Cook again nor will I be able to recommend it.