Apple Store Exeter (24 Princesshay )

Shops' name : Apple Store

Category : Computer shops

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Apple Store
24 Princesshay
EX1 Exeter

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Your reviews on Apple Store in Exeter

I would just like to say a big thank you to all the wonderful staff at Apple store Exeter.
We were greeted with a big welcome and a smile, Liam arranged our appointment with an engineer at 1 o clock....

We were shown to the desk by a lovely smiling girl and then greeted by a lovely chap called Owen who couldn't be more helpful.
He sorted out my problem with a dead iPhone and we were back in business in a short while.
Nothing was a problem, he was kind and patience and truly a professional in his work.
So thank you Owen and all of you we met.
I can't remember when we had so much first class service.
I would highly recommend this store if you have a problem with your Apple goods.
Well done Apple Exeter.

Brian T. - 29/02/2020

Do not buy from Exeter store! If you have a problem you cannot get through to the store!! Useless

Tally T. - 12/08/2019

do not take your phone here for repair you will get ripped off took mine was told screen possibly, new unit took to 3 where contract was soft reset was done guess what it worked didnt cost anything....

Philip H. - 29/09/2018

thanks for all your help in the past, I have visited the store on many occasions, and have spent a lot of time in exeter,waiting for an appointment, but then have been completely
satisfied with the...

John P. - 15/07/2017

Rubbish, please can I talk to someone, at 84 I need help to fix the disablement not technical advice I can not understand

Molly G. - 16/06/2017

Cannot contact store by phone to make appointment. Unable to make online appointment, so have to travel 30 miles to make an appointment. Hopeless!

Eva H. - 07/09/2016

Don't bother ringing the store it's impossible to speak to a real person

Andrew B. - 26/08/2016

I am absolutely FUMING!!!! I am trying ot speak to someone at the Apple shop in Exeter. The automated message I am getting is NOT helpng me to speak to a REAL person. I CANNOT read the Serial No of...

Merle W. - 29/03/2016

Great to get the number...be even better if someone answered the phone at the shop..I have spent the whole day trying to sort a problem with my iPad..have been over an hour to a guy in Dubai then passed...

Teresa B. - 05/01/2016

can never book an appointment at genius bar...lots of info but no link. only one goes automatically to regents st, London. I live in Exmouth but need to go to Exeter shop so can't just hope an appointment...

Patricia L. - 10/11/2015

I need to see about email are messed up on my iPad and can't send email
One to one because I am deaf and speak well

I need appt for tomorrow if possible or other day after 3pm

Diana G. - 06/09/2015

Lovely, professional service in Exeter; a real delight. I'n eed to come in tomorrow to collect a replacement IP6 which you say is ready for collection. Your closing times appear on the web as either...

John H. - 20/08/2015

Impossible to book an appointment on line when your I Pad is not working Grrrrrrrrrrrrrrr. Unable to reach by phone. Dreadful service support for a good product. Cannot use a laptop as unable to download...

Peter D. - 12/04/2015

Jake or Jack please can you help me. I bought a MacBook Pro yesterday. ( deaf in blue shirt!) you were both marvellous but I need you to send me an email with details of why the old laptop was not mendable....

Trish D. - 08/04/2015

They have my computer, do not answer the phone and cut me off twice in the queue, leaving me without any arrangement facility to have the repaired item collected. I have no way to contact them.

Simon S. - 08/04/2015

They really do not answer the phone. Hopeless

Binny M. - 23/02/2015

please give me a call 01803 299707 as I have managed to lose my apple id again!
tel 01803 299707

Ian W. - 05/01/2015

Very bad service

David J. - 03/01/2015

Useless. Long long wait to talk to someone. Can't seem to book a genius appointment on line.

Chris S. - 18/11/2014

I have spent the past half hour trying to get through to Apple Princesshay by phone - as other customers have mentioned below... they simply do not answer their phone. I have just been endlessly left on...

Sapphire D. - 12/11/2014

Not happy with the after care Apple princesshay Exeter has provided very unhappy with the customer service and advice unable to migrate old Mac to new Mac have been trying to for the past 2 days without...

Jeremy C. - 08/11/2014

Terible customer services taking to a machine for 30 minutes befor being transferred avoid avoid staff not know much better talking to machine

Carrie E. - 25/10/2014

No reflection on the staff, but the store is too small, too busy.
Needs to be bigger with more staff

Pat S. - 11/10/2014

Why don't they answer the phone? I don't want Apple Care and I don't want to pay £26 for a simple answer to a simple question. Shocking service.

Trudy M. - 22/09/2014

Really hoping my next visit is better than my first . personel was not helpful so im going to try again tomorrow .

Mark B. - 06/09/2014

I purchased another ipad2 from the Princesshay shop in Exeter on Friday 14th March.
Very difficult to get hold of initially, not easy to get a "Genius" appointment, (why are they called Genius?),...

it seems they are a lot of young boys and girls running around who cannot tell you anything without consulting their ipad. I saw 3 different people, who all left me hanging around whilst they tended to other customers and joked around with each other. Annoyingly, they forgot to remove my SIM card from my old ipad which they retained, and put it into the new ipad. I telephoned the next day when I realised what had happened, and was told I would have to call into the store to collect it as they cannot post things!!
As I live over 60 miles away I found this totally unacceptable, as it would have meant a 3 hour 120 mile trip.
In the end they agreed to post it, (I havent received it as yet). So all in all not overly impressed with the service, and now it seems you are unable to contact the store by email???

Graham V. - 16/03/2014

THEY DO NOT ANSWER THE PHONE

Robert C. - 17/09/2013

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Nearby

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Monday	09h00 AM to 06h00 PM
Tuesday	09h00 AM to 06h00 PM
Wednesday	09h00 AM to 06h00 PM
Thursday	09h00 AM to 06h00 PM
Friday	09h00 AM to 06h00 PM
Saturday	09h00 AM to 06h00 PM
Sunday	10h30 AM to 04h30 PM