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Friday 18th January 2019 - 06:42 Soon : Summer Bank Holiday |
Apple Store in Exeter
Address & Contacts
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Apple Store
24 Princesshay EX1 Exeter |
* £2.50 per call + network access charge. The provided number will only connect to the desired shop for the next 5 minutes. This phone number is not the shop's number, but a linking number to the shop's.
Opening Times
| Monday | 09.00 - 18.00 |
| Tuesday | 09.00 - 18.00 |
| Wednesday | 09.00 - 18.00 |
| Thursday | 09.00 - 18.00 |
| Friday | 09.00 - 18.00 |
| Saturday | 09.00 - 18.00 |
| Sunday | 10.30 - 16.30 |
Please note, The-Shops.co.uk is a participative site where each person can indicate opening hours. Should you find any errors, please let us know.
Usually the store is open Sunday.
These times do not include public holidays. To see if your store is open these days, contact them.
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34 shops Apple Store in United Kingdom.Website : www.apple.com
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Comments
Comment by
Peter D. le
12/04/2015
(3)
Impossible to book an appointment on line when your I Pad is not working Grrrrrrrrrrrrrrr. Unable to reach by phone. Dreadful service support for a good product. Cannot use a laptop as unable to download Safari to make an apt. No direct contact on phone only pre recorded messages, Grrrrrrrrrrrrrrrrr Grrrrrrrrrrrrrrrrr!!!!!! Now a 30 mile journey just to make an apt.
Comment by
Simon S. le
08/04/2015
(2)
They have my computer, do not answer the phone and cut me off twice in the queue, leaving me without any arrangement facility to have the repaired item collected. I have no way to contact them.
Comment by
Trish d. le
08/04/2015
(3)
Jake or Jack please can you help me. I bought a MacBook Pro yesterday. ( deaf in blue shirt!) you were both marvellous but I need you to send me an email with details of why the old laptop was not mendable. Then I have to forward it to the insurance company. Could you do that as soon as possible please.
Thank you for your help.
Best wishes from Trish
Comment by
Binny M. le
23/02/2015
(1)
They really do not answer the phone. Hopeless
Comment by
David J. le
03/01/2015
(3)
Very bad service
Comment by
Ian w. le
05/01/2015
(3)
please give me a call 01803 299707 as I have managed to lose my apple id again!
tel 01803 299707
Comment by
Chris S. le
18/11/2014
(1)
Useless. Long long wait to talk to someone. Can't seem to book a genius appointment on line.
Comment by
Sapphire d. le
12/11/2014
(1)
I have spent the past half hour trying to get through to Apple Princesshay by phone - as other customers have mentioned below... they simply do not answer their phone. I have just been endlessly left on hold. I tried to book an appointment online, but that facility doesn't seem to be available any more. Very unsatisfactory.
Comment by
Jeremy C. le
08/11/2014
(1)
Not happy with the after care Apple princesshay Exeter has provided very unhappy with the customer service and advice unable to migrate old Mac to new Mac have been trying to for the past 2 days without any success. Considering returning Mac and buying Mircosoft PC instead.
Comment by
Carrie e. le
25/10/2014
(1)
Terible customer services taking to a machine for 30 minutes befor being transferred avoid avoid staff not know much better talking to machine
Comment by
Pat S. le
11/10/2014
(3)
No reflection on the staff, but the store is too small, too busy.
Needs to be bigger with more staff
Comment by
Trudy M. le
22/09/2014
(1)
Why don't they answer the phone? I don't want Apple Care and I don't want to pay £26 for a simple answer to a simple question. Shocking service.
Comment by
Mark b. le
06/09/2014
(1)
Really hoping my next visit is better than my first . personel was not helpful so im going to try again tomorrow .
Comment by
Graham V. le
16/03/2014
(2)
I purchased another ipad2 from the Princesshay shop in Exeter on Friday 14th March.
Very difficult to get hold of initially, not easy to get a "Genius" appointment, (why are they called Genius?), it seems they are a lot of young boys and girls running around who cannot tell you anything without consulting their ipad. I saw 3 different people, who all left me hanging around whilst they tended to other customers and joked around with each other. Annoyingly, they forgot to remove my SIM card from my old ipad which they retained, and put it into the new ipad. I telephoned the next day when I realised what had happened, and was told I would have to call into the store to collect it as they cannot post things!!
As I live over 60 miles away I found this totally unacceptable, as it would have meant a 3 hour 120 mile trip.
In the end they agreed to post it, (I havent received it as yet). So all in all not overly impressed with the service, and now it seems you are unable to contact the store by email???
Comment by
ROBERT C. le
17/09/2013
(1)
THEY DO NOT ANSWER THE PHONE
Comment by
John p. le
15/07/2017
(5)
thanks for all your help in the past, I have visited the store on many occasions, and have spent a lot of time in exeter,waiting for an appointment, but then have been completely
satisfied with the service.
Comment by
Molly G. le
16/06/2017
(3)
Rubbish, please can I talk to someone, at 84 I need help to fix the disablement not technical advice I can not understand
Comment by
Eva H. le
07/09/2016
(1)
Cannot contact store by phone to make appointment. Unable to make online appointment, so have to travel 30 miles to make an appointment. Hopeless!
Comment by
Andrew B. le
26/08/2016
(1)
Don't bother ringing the store it's impossible to speak to a real person
Comment by
Merle W. le
29/03/2016
(3)
I am absolutely FUMING!!!! I am trying ot speak to someone at the Apple shop in Exeter. The automated message I am getting is NOT helpng me to speak to a REAL person. I CANNOT read the Serial No of my ipd. My ipad is in lockdown and I received a phone call from the Hlep Line but the call was cut off and the caller did not BOTHER to phone me back. IT is now 5 days since I had the use of my ipad. This is NOT the standard of service I am used to getting and I DEMAND a phone call asap
Comment by
John h. le
20/08/2015
(3)
Lovely, professional service in Exeter; a real delight. I'n eed to come in tomorrow to collect a replacement IP6 which you say is ready for collection. Your closing times appear on the web as either 1900 or 1800. Which is correct?
I'd also like to collect a hard copy on headed paper demonstrating the machine is a replacement - to show Turkish Customs that I'm not cheating. The machine is booked to me or possibly Roberta Edgar, can't remember.
Comment by
Diana g. le
06/09/2015
(3)
I need to see about email are messed up on my iPad and can't send email
One to one because I am deaf and speak well
I need appt for tomorrow if possible or other day after 3pm
Comment by
Teresa B. le
05/01/2016
(3)
Great to get the number...be even better if someone answered the phone at the shop..I have spent the whole day trying to sort a problem with my iPad..have been over an hour to a guy in Dubai then passed from pillar to post but all I want to do is get to the shop and have my problem solved! Frustrating or what?
Comment by
Patricia l. le
10/11/2015
(1)
can never book an appointment at genius bar...lots of info but no link. only one goes automatically to regents st, London. I live in Exmouth but need to go to Exeter shop so can't just hope an appointment free.
this will be my 5th appntment trying to get my mini ipad sych with my iPhone. why can't anyone do it successfully? very fed up. why do you ask if i'm woman/man?
if anyone gets this, i'd like an apt mon mornabt 11am
Comment by
Philip H. le
29/09/2018
(1)
do not take your phone here for repair you will get ripped off took mine was told screen possibly, new unit took to 3 where contract was soft reset was done guess what it worked didnt cost anything.
Dont trust apple.
GPS position
- Latitude : 50.7244552
- Longitude : -3.5274012
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