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She was quite agressive in her tone of voice as she asked if I had been served yet . I replied that I had just arrived so no I hadn't.
That's why it's not ready yet
she sarcastically sneered at me and then called one of the staff to collect my parcel. She then told me in her superior tone of voice that I should have seen a member of staff before I went to collect my parcel. I replied that in the past I have been to to go straight to the changing rooms for parcel collection. I am 51 years old and so no , I have not taken what she said the wrong way . Her attitude was superior, sneering and rude. I have never complained about a member of staff before but this manager's attitude was truly disrespectful and awful . The staff member who brought me my parcel was very politeas always.