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Wednesday 24th July 2019 - 03:07
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Shops > Wales > CF48 - Merthyr Tydfil > Debenhams

Debenhams in Merthyr Tydfil

Address & Contacts

Unit 9,
Cyfarthfa Retail Park
CF48 Merthyr Tydfil

Opening Times

Monday 09.00 - 20.00
Tuesday 09.00 - 20.00
Wednesday 09.00 - 20.00
Thursday 09.00 - 20.00
Friday 09.00 - 20.00
Saturday 09.00 - 19.00
Sunday 11.00 - 17.00

Please note, is a participative site where each person can indicate opening hours. Should you find any errors, please let us know.

Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Comment by le 21/01/2015 (1)

The system u got to answer the phone is terrible.. I can see why staff get paid minimum wage.. Total useless

Comment by le 28/11/2014 (3)

Your automated phone in system is rubbish. What can be so difficult in understanding Merthyr Tydfil when asking for opening times? Three efforts, same result, with a request to wait five minutes to speak to someone. I think not.

Comment by le 23/06/2017 (1)

I used the above telephone number thinking I was speaking to a staff member at the Merthyr Tydfil store to enquire about a Julian MacDonald Talulah hat 0870108625 which is out of stock. It became apparent I was speaking to a call centre in Leeds I asked if I could have a direct number for the store he didn't know where Merthyr Tydfil was and told me it was in Scotland. Surely, a list of your stores could be provided what an embarrassment with staff not know where their stores were. I decided it was too hard work to continue and said I would visit the store and waste more time. I suggest you sort out your staff with re-training.

Comment by le 26/07/2015 (3)

I came into the store on Saturday 25th july at 7.30pm There weren't any customers in the store and I went on to an assistant at the beauty counter and asked her if you sold L'occitane products, She looked at me as if I had spoken a foreign language and said she had never heard of it, She then turned to another assistant who was "Busy putting makeup on"and she also said they had never heard of it I may not be young but I certainly would have liked a little more customer service My friend and i bought our goods and I then asked the young lady serving me if she had ever heard of it and I spelt it out to her and asked her to look on the website as it is a popular product and maybe they were being misled by the apostrophe. .She certainly didn't seem to know what that was but said she'd look on the website came back and said it definitely was not showing up on your website When I came home the first thing I did was look on line and there sold in your store was L'OCCITANE and most related products. I was so angry. The store was now closed but the assistants had looked at me as if I didn't know what I was talking about. Even if it isn't sold in Merthyr store they should surely know of this and can't have bothered to look it up. Most staff at the store are excellent and very helpful but the beauticians seem to be concerned with their own appearance ( Not all of them ) But the one working on Saturday evening certainly was Please advise them there are products made by L'occitane to save another customer feeling as angry as I was Heather Fortune 10 Wingfield Close Pontypridd CF 37 4 AB

Comment by le 26/07/2015 (3)

Your customer service is also rubbish I held on for 20 minutes on Sunday waiting to speak to someone Then gave up

Comment by le 28/04/2018 (3)

Realising I had bought the wrong size jacket,and that there weren't many of my size there,I checked the website and read many unfavourable comments about trying to wring Merthyr branch. I have to say that I had a very successful conversation with customer service centre rep. Who quickly put me through o not only Merthyr, but also the correct department. Everyone couldn't have been mor helpful. Not only did they put my size behind the counter for me to collect, they also put another style of the same colour as she wasn't sure which jacket I had bought. Ten out of ten for customer service!

Comment by le 28/04/2018 (5)

Forgot to aleter previous stars on my comment. Five stars!
GPS position
  • Latitude : 51.74873
  • Longitude : -3.381646

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