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Thursday 27th June 2019 - 13:28
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Shops > Wales > CF10 - Cardiff > Apple Store

Apple Store in Cardiff

Address & Contacts

Display phone number
Apple Store
63-66 Grand Arcade

CF10 Cardiff
* £2.50 per call + network access charge. The provided number will only connect to the desired shop for the next 5 minutes. This phone number is not the shop's number, but a linking number to the shop's.

Opening Times

Monday 09.30 - 20.00
Tuesday 09.30 - 20.00
Wednesday 09.30 - 20.00
Thursday 09.30 - 20.00
Friday 09.30 - 20.00
Saturday 09.30 - 19.00
Sunday 11.00 - 17.00

Please note, is a participative site where each person can indicate opening hours. Should you find any errors, please let us know.

Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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34 shops Apple Store in United Kingdom.
Website :

Apple Store stores on our website.


Comment by le 22/03/2015 (3)


Comment by le 22/12/2014 (3)

Rubbish pretentious Genius Bar after sales service! I didn't need a bloody appointment to pay 850 quid for my iPhone! Why do I need to go through a crappy appointment system the second it goes wrong and I need it replacing!!!!! I will never buy another Apple device again!!!

Comment by le 03/12/2014 (3)

Very good service whenever I and my sister have come in for help with my iPad

Comment by le 03/12/2014 (3)

Would like some advice on charging my iPad. It seems to be losing it's charge and I have spent a few pounds on various USB leads in the past year. The charging is very slow. Should I bring it in or should I buy a new one? Diane.

Comment by le 22/09/2014 (3)

Started calling Cardiff store for my son at 7.10pm it's now 7.35pm it's still ringing .Anyone there? Hello hello ?

Comment by le 12/05/2013 (3)

my son has a appointment at 11:10. dont thing he can make it . can you make it a later time and i can bring him down thank you.

Comment by le 16/09/2013 (3)

Thank you for taking the time to read my email. I am emailing you to ask for a small donation to go in a raffle draw. The reason I am asking is that 2 of my colleagues are running the London marathon for UkYouth. We work for a local youth service providing support for all young people across Torfaen. My 2 colleagues have to raise £2,000 each, so your help at this time in need would be great fully received. kind regards Claire Kennedy

Comment by le 06/07/2017 (5)

I booked an appointment to help me get a itunes pass word which had synced with my husbands. On my two visits I found the staff approached me to help with my access problems. Marisa solved all the problems of password and user ID with great patience. I noticed that staff were assisting other people who had various problems in a supportive manner.

Comment by le 27/11/2016 (1)

I have now been waiting 30 minutes to speak with a technician. This after being given a duff replacement i pad. Shocking service !! Andy Hopkins

Comment by le 02/06/2015 (1)

Absolutely bloody useless!!!! I love Apple products but I'm seriously tempted to look elsewhere in the future as customer service is wholly inadequate. It just seems like some pretentious, geeky little club. Just trying to actually talk to a human being initially takes an eternity. Then, when you actually get an appointment it's never on time. Basically, Apple aren't interested in anything but the latest model in their product line & try to convince you to spend even more money rather than carrying out inexpensive, easy fixes on your current problem. They are seriously starting to become a victim of their own success! Not that I want one, but can you believe you actually have to make an appointment to "try on" the new Apple watch!!!!!! Seriously, you've gotta be kidding! Think it's time for a reality check guys! Can we just go back to actually supplying good old fashioned customer service as i think you need to remember it's us that actually pay your wages!

Comment by le 18/09/2016 (1)

Disappointed that having bought a new mac book for my Daughter and asking the assistant to email me a VAT receipt made out to my company she has not done so. Trying to get through by phone is proving difficult.

Comment by le 25/08/2016 (3)

How can I transfer photos on a USB (from a Ms PC) to my wife's iPad? Is there a suitable cable which will allow me to transfer via the Apple small USB at the bottom of the screen?

Comment by le 28/03/2016 (3)

Hi could ou tell how much it cost for a iphone 5 c screen

Comment by le 03/03/2016 (3)

Please answer your phone after 18:30. I've been waiting for a reply after being put through to the Cardiff store by your machine but nobody is picking up. It's rang for 14mins tonight and 12 mins on Tuesday. NOT GOOD CUSTOMER SERVICE

Comment by le 13/02/2016 (5)

I would like say thanks for the help I got from your friendly staff working on the Genius Bar. I had a problem with my iPad which was major for me but an easy fix in store. Very helpful staff who sorted the problem, an excellent service I will use again should the need arise.

Comment by le 10/08/2015 (3)


Comment by le 15/09/2015 (5)

excellent back up service Danielle was so patient and knowledgeable

Comment by le 09/11/2015 (3)

I droped my phone its cracked its on contract but thay wont fix it and for some reason its showing writting and wont boot at all

Comment by le 09/11/2015 (1)

I have tried many times but in vain,to speak to somebody about an appointment at the store. I cannot get past your automated system. As a person who bought a new 6S iphone last week and experiencing great problems this lack of customer service is unacceptable.All I can do is to go to your store and demand to be seen.
GPS position
  • Latitude : 51.4794357
  • Longitude : -3.1744216

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