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I read not so long ago, that - lets just say - Argos could be doing better. I am not at all surprised. There is HUGE potential for your company. On line shopping is now the most popular means of reviewing, choosing and purchasing items. Yet your website, the means by which customers can do this, is absolute rubbish, and needs complete revision. There is no ' contact us' access anywhere. The phone numbers are out of date. I ring one number and am curtly told by a machine that this service is no longer available, and the tape ends abruptly. Why is that number still on the website then?
I am told again by a machine, that i need to enter the store number from the catalogue.
Why assume that I have a catalogue? i am shopping on line!! Since i cannot reply to this idiotic request, I am cut off, instead of being referred to 'an operator'. This is dreadful
service.
Added to which, your website is badly designed. It is far too 'busy' visually. Perhaps this is why I cannot find the ordinary basic information I need. It looks cheap unsophisticated, and out of date. Any why are you asking, below, about my sex? This is QUITE UNACCEPTABLE. And why are we being asked for 'zip codes' I do not need to tell you that in the UK, it is called a post code!
The Argos concept is a good one - in effect a minor Amazon. If the company is not doing well at the moment, then you have only yourselves to blame. Change your image and above all, make it easy to buy goods via your website.
I am quite willing to meet with you to discuss this further, if that would be of any help.
In all of this tirade of criticism, I should say that i have never had poor service from any of the staff at your stores. They have always been helpful and efficient.
I expect a prompt response to this email, but shall not be available any earlier than Wednesday 7th am: 8.30 - 10.0, Thank you.
(Dr) Margaret Wilkin