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Shops > Coleraine > BT52 - Coleraine > O2

O2 in Coleraine

Address & Contacts

Display phone number
O2
18 CHURCH STREET
BT52 Coleraine
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Opening Times

Monday 10.00 - 17.00
Tuesday 09.00 - 18.00
Wednesday 09.00 - 18.00
Thursday 09.00 - 18.00
Friday 09.00 - 18.00
Saturday 09.00 - 18.00
Sunday CLOSED

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Usually the store is close Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Chain stores

356 shops O2 in United Kingdom.
Website : www.o2.co.uk

Although O2 had already been operating in the United Kingdom as a mobile phone network for many years, their first retail store didn’t open until 2005. As an existing employee of the business at the time, Daniel Fountain opened their first outlet in Rotherham, and he used his five years of company experience to operate under the new O2 retail… read more about O2

Comments

Comment by le 15/11/2017 (3)

I had a new Sim Card inserted yesterday at O2 Coleraine. They said my phone would be operable in 24 hours, it is now more than 24 hrs and my phone still says Emergency calls only. Please hrlp

Comment by le 03/10/2017 (3)

A customer with o2 for 25 years, called in asking for phone top up for my wife in hospital 60 MILES AWAY whose phone was nearly out of money and who needed to be in contact. Was told that there were 3 customers waiting and I would have to wait. Explained that it was urgent but it made no difference. Topping up takes max 5 mins. Is there no room for some flexibility in such a situation? Waiting customers were not asked and the young woman was brisk to the point of rudeness. I am seriously unimpressed! Some staff training would not go amiss. Previous experiences in this store were polite and efficient.

Comment by le 22/09/2017 (5)

i recently changed my o2 phone i made an appointment in the Coleraine shop with the it Guru Chris Tweed he was very helpful and sorted out all my problems and saved all my old photos of my grand children thanks a lot Chris any one with o2 phone problems needs to take them to this young man a great service and a good customer experience thanks to all the staff

Comment by le 05/03/2016 (3)

I was served today by someone called 'Rachel' who I can only describe of having the manners of a pig. I told her my issue and she couldn't make it more obvious how uninterested she was in helping me, she then belittled me making me out to be stupid and insisting she can't help me while smirking and rolling her eyes. I left totally disgraced with her zero effort to help me despite me asking her numerous times to check my contract details for me to confirm my contract was in my name and not my mothers. she proceeded to refuse because apparently the contract was in my mothers name WITHOUT even checking. I later went back and spoke to a different advisor who confirmed for me my initial request which was that the contract was in my MY name, which I asked for a copy of. Rachel was at the back of the shop shouting down the shop at me ' YEE CANY GET A COPY OF YOUR CONTRACT IF ITS IN YER MAS NAME' - even though it was been clarified that it was in actual fact my name - which she refused to check for me in the first place. Was there any need to shout and roar like this at a customer? No Rachel there wasn't, maybe your training should have covered that. She proceeded to stand there smirking and laughing. As a paying customer I felt intimidated, belittled and utterly embarrassed by her actions which then lead into her and her colleagues discussing the matter whilst all looking at me. How extremely unprofessional and what a disgusting degrading way to treat your paying customers, I have ever experienced such abuse and disrespect in my life. She left a horrible atmosphere when all I wanted was some confirmation. I felt that intimidated I did not stay to speak to the manager, I rang the store and left a message for a phone call back. The manager named Johnny called me back and apologised however done nothing but back 'Rachel' and make excuses for her disgusting disgraceful behavior towards paying customers, he was not interested in the slightest apart from keeping Rachels back. o2 shop Coleraine I think your staff force need full training on how to be civil to customers, I will not be back and will be cancelling my contract.
GPS position
  • Latitude : 55.1318515
  • Longitude : -6.6694866

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