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Shops > West Midlands > B91 - Solihull > John Lewis

John Lewis in Solihull

Address & Contacts

John Lewis
John Lewis

B91 Solihull

Opening Times

Monday 09.30 - 18.00
Tuesday 09.30 - 18.00
Wednesday 09.30 - 18.00
Thursday 09.30 - 20.00
Friday 09.30 - 18.00
Saturday 09.30 - 19.00
Sunday 11.00 - 17.00

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Usually the store is open Sunday.

These times do not include public holidays. To see if your store is open these days, contact them.

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Comment by le 08/04/2015 (5)

I recently went to the technical support department in Solihull to seek help with my Samsung Tablet. Sandra was most understanding and helpful. I would like Sandra to be given special thanks for her assistance.

Comment by le 23/02/2015 (3)

I must compliment your Solihull store on their customer service. I recently brought a top back for an exchange, unfortunately you didn't have one in the store but thanks to Saima, in your ladies dept, who found me one in Nottingham, I am a very happy customer. If their is a staff acknowledgement, I would like Saima to have special acknowledgement.

Comment by le 22/04/2015 (3)

\Bought some items like computer. televisions so on difficult to get attention when there is surge of customers during which seen some women sales persons losing patience. Prices are not competitive at all. Good store, representation is good, one of the best in this now poor country . A poor comparison with the Rackhams of yester-years. How was that allowed to go in to oblivion? House of Fraser now in Chinese hands is just an apology for a store it is a junk yard

Comment by le 29/04/2015 (3)

I was in the Solihull store today and I was browsing through the Oasis department. There were 3 young female assistants there. One was called Saima but I didn't catch the names of the others. Their behaviour was unprofessional and their comments about the merchandise were inappropriate. I intended to make a purchase but I'm afraid their behaviour dissuaded me.

Comment by le 05/05/2015 (3)

I took some friends for afternoon tea on The Bank holiday Monday. The girl who served us was quite rude. We had three pots of tea but we were told they had no milk jugs, so we had to have milk in a tea cup. This proved very difficult to pour and ended up dripping everywhere. Surely having afternoon tea there must be milk jugs. I was very embarrassed as I had bought my friends to your restaurant for a nice afternoon tea. I frequent your restaurant quite often, but on this occasion I was very disappointed

Comment by le 22/03/2016 (1)

For the attention of the Store Manager In December 2013 I purchased a Samsung 55" TV and a Samsung Soundbar. I used your store because of the reputation it had for good service. I am however writing to you to express my extreme disappointment in the service that I have received. The TV has had a series of problems- mainly it skipping from source and the picture blanking out to a grey or pink screen. I have reported this to customer services and technical support on a considerable number of occasions. This has led to various sub contractors visiting on numerous times in order to supposedly fix the problem. Visits by various companies have taken place on the following dates-11/9/15; 21/9/15; 6/10/15; 30/11/15; 3/12/15; 29/12/15; 7/3/16. Each time engineers have maintained the problem to be fixed but unfortunately this has not been the case. Each visit has meant that I have had to spend considerable time on the telephone and also the inconvenience and cost of having to wait in for the engineers to arrive. One visit managed to disconnect my sound bar wirelessly while the last visit left the Soundbar not working at all. Following the visit on 13 March , I again telephoned technical services and once again explained the problem with the set and reported that the Soundbar was not working. I emphasised the numerous visits received, the inconvenience and the costs involved and explained, because of the long term problem, I would like the set replaced. I was told to ring back the next day after they had received the engineers' report and that they would have to speak to Samsung. I duly called on the next day, once again explained the problem with the set and the Soundbar, and was informed that they would speak to Samsung regarding a replacement TV and repairing the Soundbar. I have not heard anything since. I really feel that I have been let down by John Lewis in the provision of equipment which does not function properly and respectively suggest that you rectify this situation without delay. Also, I would request compensation for my numerous telephone calls and the considerable inconvenience caused. regards Lester Davies

GPS position

  • Latitude : 52.4124038
  • Longitude : -1.7793879

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